Unless otherwise specified below, the terms beginning with a capital letter used in the present Politics(Policy) of confidentiality
send back(dismiss) to the definition which is attributed(awarded) to them in Conditions of use.
Metal Chronometry (“Metal.ch”) makes a commitment to protect the private life of his(her) customers and to keep(preserve)
your confidence(trust) in us is one of the highest priorities of Metal.ch.
In order to offer you the best possible experience when you use the website, when you purchase on this website, when you
interact with support services, when you subscribe to newsletters and other marketing communications and when you interact
with Metal.ch, you may from time to time be required to provide personally identifiable information (“Personal Data”) that
Metal.ch collects and processes.
Metal.ch undertakes to collect and process Personal Data exclusively in accordance with its rights and responsibilities, under
applicable laws and regulations, including the General Data Protection Regulations of the European Union (“GDPR”).
The basic principles of GDPR are that Personal Data must be:
- treated in a lawful, equitable and transparent manner with respect to persons;
- treated only for specific, explicit and legitimate purposes and not treated inconsistently for those purposes;
- dealt with only in an appropriate, relevant manner and within the limits of what is necessary for the purposes for which they
are dealt with;
- accurate and, where necessary, kept up to date any reasonable steps must be taken to ensure that Personal Data that is
inaccurate, for the purposes for which it is processed, are deleted or rectified as soon as possible;
- processed only during the period necessary for the purposes for which Personal Data is processed;
- processed in such a way as to ensure the security of Personal Data, including protection against unauthorized or unlawful
processing, and against loss, destruction or accidental damage, using appropriate technical or organizational measures.
does not endorse and is not responsible for the privacy practices or content of such sites or features managed by third parties.
- COLLECTION AND PROCESSING OF PERSONAL DATA
Please note that you need to provide Metal.ch with certain Personal Data if you would like to purchase products directly from
Metal.ch (see also the Terms for Purchase ), if you would like to subscribe for Newsletters or Marketing and in some cases when
you contact the support or customer service.
If you choose to withhold any Personal Data requested by Metal.ch for such purposes, it might not be possible for Metal.ch to
accept your purchase of products, subscription for Newsletters or Marketing or solve the matter that you would like to have
solved by the support or customer service.
1.1 DURING THE PURCHASE OF PRODIUTS
The types of Personal data who Metal.ch takes in and deals during the purchase of products are presented in board following
with the studied end and their period of respective retention:
Type of Personal data Legal basis and end Period of retention of the Personal data
Your address of delivery and invoicing
Your portable phone number
Your e-mail address to fill the obligations of Metal.ch connected to the purchase, such as processing of the orders, the
execution of the deliveries of products, supply of a guarantee produces, the resolution of the disputes, the taking of payments,
management of the complaints, retreats and refunds, and to respect the obligations
1.2 WHEN ACCEPTING A SUBSCRIPTION TO INFORMATION BULLETINS AND MARKETING COMMUNICATIONS
The types of Personal Data that Metal.ch collects when subscribing to information bulletins and marketing communications are:
Type of Personal Data Legal basis and purpose Retention period of Personal Data
Your email address
Upon receipt of your consent, Metal.ch reserves the right to process your Personal Data for the following purposes:
sending information on products, special offers, contest organization, market research, measuring interest in the website,
Metal.ch products and services and improving them through e-mail, SMS, Push notification in similar digital applications or
communications. Until consent is withdrawn. Please note, however, that for administrative purposes, up to 30 days may be
1.3 WHEN CONTACTING THE HELP DESK OR CUSTOMER SERVICE
The types of Personal Data that Metal.ch collects when you contact the Help Desk or Customer Service are:
Type of Personal Data Finality/Legal basis Retention period of Personal Data
Your email address and any other information you voluntarily provide when you contact the help desk or
customer service. In order to fulfil the obligations of Metal.ch related to contact, such as managing claims,
withdrawals and refunds. During the period required for Metal.ch to meet its obligations.
1.4 UNSOLICITED PERSONAL DATA
All Personal Data that concern you, and that you have voluntarily provided in any open section of the website, such as forums,
comments, etc., are deemed to have been provided with your consent, and Metal.ch has the right to process such Personal
Data until further notice by you.You are informed that such Personal Data may be available to any visitor to the website, and
that it may be difficult or impossible for Metal.ch to track such Personal Data.
Therefore, if you wish Metal.ch to take action as defined in Section 3 below, Metal.ch may ask you to provide information on the
location of this Personal Data in order to take the necessary action.
- THIRD PARTIES AND TRANSFER OF PERSONAL DATA
2.1 METAL.CH SERVICE PROVIDERS
Metal.ch works with third party service providers who provide (i) website and application development, hosting, maintenance,
messaging servers and other related services, (ii) order processing, payment processing, product delivery, after-sales service,
support services and other related services, (iii) e-mail services, newsletters, marketing communications and other related
services, and (iv) financial services, accounting and audit services, as well as other related services.
These third parties may have access to your Personal Data as part of the services they provide for Metal.ch. Metal.ch will,
however, limit the Personal Data provided to such third parties to what is reasonably necessary for them to fulfill their
obligations to Metal.ch, and such third parties will always be subject to a confidentiality obligation.
2.2 ENFORCEMENT AND LEGAL PROCESSES
Metal.ch may disclose Personal Data if it is required by law, court order, subpoena, judicial or government warrant, or in other
circumstances, in order to cooperate with law enforcement officers and other government agencies.
In addition, Metal.ch reserves the right to disclose Personal Data if Metal.ch considers that this is appropriate or necessary to
protect Metal.ch and others from fraudulent, abusive or illicit activities, in order to investigate and defend Metal.ch from third
party complaints or allegations and to protect Metal.ch’s activities and legal rights, enforce contracts or protect the rights,
property or security of others.
2.3 TRANSFER OF OWNERSHIP
Personal Data may be transferred to an acquirer or assignee as part of the sale of Metal.ch activities, in whole or in part, for the
sole purpose of ensuring the continuity of the activities concerned by the sale, and only if the recipient of Personal Data
2.4 TRANSFER OF PERSONAL DATA
Metal.ch may transfer Personal Data to Service Providers, as stipulated in Section 2.1 above, located outside the EU, to a
reasonably necessary extent for them to fulfil their obligations towards Metal.ch. Metal.ch will, however, comply at all times
with the requirements of the GDPR by providing adequate protection for the transfer of such Personal Data to such third
countries, and will attempt to minimize such transfer.
- INFORMATION ABOUT YOUR RIGHTS IN THE PROCESSING OF YOUR PERSONAL DATA BY METAL.CH
With regard to your Personal Data and its processing by Metal.ch, you have the following rights:
Right of access:You have the right to know if Metal.ch processes your Personal Data, and if so, what type of Personal Data, for
what purpose and for what duration, etc.;
Right of correction:You have the right to ask Metal.ch to correct any errors or update your Personal Data;
Right to be forgotten:You have the right to ask Metal.ch to delete all or only part of your Personal Data that is processed by
Metal.ch under certain circumstances;
Right to restrict treatment: You have the right to ask Metal.ch to limit or delete Personal Data that Metal.ch processes or the use
of certain Personal Data by Metal.ch in certain circumstances; and
Right of data portability
You have the right to export the Personal Data you provided to Metal.ch.
To allow you to defend your rights as defined above, Metal.ch gives you access to a personal account where you can manage,
view, correct, update and export your Personal Data. If you have not created an identifier for your personal account, you can
use the e-mail address used during your purchases.
You can also contact Metal.ch about your rights using the contact information in section 10 below.
When you contact the customer service for this purpose, you will need to have access to the e-mail address used during your
purchases or during your registration with Metal.ch, so that Metal.ch can verify your identity and your right to access your
Please note that although changes will be reflected in Metal.ch systems immediately or within a reasonable time; Metal.ch
reserves the right to retain all of your Personal Data for the purpose of safeguarding, preventing fraud or abuse, in order to
fulfil its legal obligations, or in any circumstances where Metal.ch considers that it has a legitimate or imperative reason to do
Metal.ch will not be able to correct or update your Personal Data related to orders for products being processed or delivered.
- YOUR RIGHT TO FILE A COMPLAINT
You may contact Metal.ch at any time to object to the processing of your Personal Data when the processing is justified on the
basis of the legitimate interests of Metal.ch or when you have reason to believe that your privacy rights under the applicable
data protection laws have been violated. To contact us, please refer to the information in Section 10 below.
You also have the right to file a complaint with the appropriate data protection oversight authority.
- SECURITY POLICY
Metal.ch is committed to protecting your Personal Data from unauthorized access and use, modification, unlawful or accidental
destruction, and accidental loss, using commonly accepted industry standards, modern and updated software, and appropriate
administrative, technical and physical safeguards. This includes, for example, firewalls, password protection and authentication
controls. Only authorized employees, agents and service providers (who have consented to preserve the security and
confidentiality of the data) have access to your Personal Data. However, you should be aware that there is always a risk in the
transmission of information on the Internet.
In the event of a security breach, which would lead to accidental or unlawful destruction, loss, alteration, unauthorized
disclosure of, or unauthorized access of your Personal Data, Metal.ch will immediately assess the risk of the event to your rights
and freedoms and, if so, will inform you and inform the appropriate supervisory authority regarding the protection of the event
If you think your Personal Data has been compromised, contact Metal.ch using the contact information provided in Section 10
as soon as possible.
- COOKIES AND ANALYTICAL INFORMATION
Metal.ch uses information gathered automatically, which is not Personal Data, through cookies and other technologies to
customize your experience on the website, to provide custom advertisements, information and content, and to monitor and
analyze your use of the website. Please refer to the Metal.ch Cookies Policy for additional information on cookies and other
In addition, Metal.ch uses analytical technologies (Google Analytics) to measure and evaluate website access and traffic, and to
generate navigation reports. This technology does not collect any Personal Data.
- AMENDMENTS AND UPDATES
available on the website with the date of the last revisions made.
your personal account, contact with the Help Desk or Customer Service, or purchase of products after the Revised Privacy
- PERSONAL DATA CONTROLLER CONTACT INFORMATION
You can contact Metal.ch at any time:
– to request access to your Personal Data processed by Metal.ch,
– to correct this Personal Data,
– to ask Metal.ch to limit its use of your Personal Data or to delete such Personal Data, or
– if you do not understand any of the above Terms or would like to share any questions, concerns or comments regarding the
Contact information for:
By e-mail: firstname.lastname@example.org
By mail to:
Par courrier :
Puits Godet 6a
2000 Neuchâtel Switzerland