Unless otherwise specified below, the terms beginning with a capital letter used in the present Politics(Policy) of confidentiality

send back(dismiss) to the definition which is attributed(awarded) to them in Conditions of use.

Metal Chronometry (“”) makes a commitment to protect the private life of his(her) customers and to keep(preserve)

your confidence(trust) in us is one of the highest priorities of

In order to offer you the best possible experience when you use the website, when you purchase on this website, when you

interact with support services, when you subscribe to newsletters and other marketing communications and when you interact

with, you may from time to time be required to provide personally identifiable information (“Personal Data”) that collects and processes. undertakes to collect and process Personal Data exclusively in accordance with its rights and responsibilities, under

applicable laws and regulations, including the General Data Protection Regulations of the European Union (“GDPR”).

The basic principles of GDPR are that Personal Data must be:

  1. treated in a lawful, equitable and transparent manner with respect to persons;
  2. treated only for specific, explicit and legitimate purposes and not treated inconsistently for those purposes;
  3. dealt with only in an appropriate, relevant manner and within the limits of what is necessary for the purposes for which they

are dealt with;

  1. accurate and, where necessary, kept up to date any reasonable steps must be taken to ensure that Personal Data that is

inaccurate, for the purposes for which it is processed, are deleted or rectified as soon as possible;

  1. processed only during the period necessary for the purposes for which Personal Data is processed;
  2. processed in such a way as to ensure the security of Personal Data, including protection against unauthorized or unlawful

processing, and against loss, destruction or accidental damage, using appropriate technical or organizational measures.

This Privacy Policy outlines’s collection and processing practices for Personal Data.

Please read this Privacy Policy before browsing the Site or providing Personal Data.

The website contains links to sites or features managed by third parties, which are not subject to this Privacy Policy.

does not endorse and is not responsible for the privacy practices or content of such sites or features managed by third parties.


Please note that you need to provide with certain Personal Data if you would like to purchase products directly from (see also the Terms for Purchase ), if you would like to subscribe for Newsletters or Marketing and in some cases when

you contact the support or customer service.

If you choose to withhold any Personal Data requested by for such purposes, it might not be possible for to

accept your purchase of products, subscription for Newsletters or Marketing or solve the matter that you would like to have

solved by the support or customer service. collects and processes Personal Data in accordance with this Privacy Policy.


The types of Personal data who takes in and deals during the purchase of products are presented in board following

with the studied end and their period of respective retention:

Type of Personal data Legal basis and end Period of retention of the Personal data

Your name

Your address of delivery and invoicing

Your portable phone number

Your e-mail address to fill the obligations of connected to the purchase, such as processing of the orders, the

execution of the deliveries of products, supply of a guarantee produces, the resolution of the disputes, the taking of payments,

management of the complaints, retreats and refunds, and to respect the obligations


The types of Personal Data that collects when subscribing to information bulletins and marketing communications are:

Type of Personal Data Legal basis and purpose Retention period of Personal Data

Your email address

IP Address
Upon receipt of your consent, reserves the right to process your Personal Data for the following purposes:

sending information on products, special offers, contest organization, market research, measuring interest in the website, products and services and improving them through e-mail, SMS, Push notification in similar digital applications or

communications. Until consent is withdrawn. Please note, however, that for administrative purposes, up to 30 days may be



The types of Personal Data that collects when you contact the Help Desk or Customer Service are:

Type of Personal Data Finality/Legal basis Retention period of Personal Data

Your email address and any other information you voluntarily provide when you contact the help desk or

customer service. In order to fulfil the obligations of related to contact, such as managing claims,

withdrawals and refunds. During the period required for to meet its obligations.


All Personal Data that concern you, and that you have voluntarily provided in any open section of the website, such as forums,

comments, etc., are deemed to have been provided with your consent, and has the right to process such Personal

Data until further notice by you.You are informed that such Personal Data may be available to any visitor to the website, and

that it may be difficult or impossible for to track such Personal Data.

Therefore, if you wish to take action as defined in Section 3 below, may ask you to provide information on the

location of this Personal Data in order to take the necessary action.


2.1 METAL.CH SERVICE PROVIDERS works with third party service providers who provide (i) website and application development, hosting, maintenance,

messaging servers and other related services, (ii) order processing, payment processing, product delivery, after-sales service,

support services and other related services, (iii) e-mail services, newsletters, marketing communications and other related

services, and (iv) financial services, accounting and audit services, as well as other related services.

These third parties may have access to your Personal Data as part of the services they provide for will,

however, limit the Personal Data provided to such third parties to what is reasonably necessary for them to fulfill their

obligations to, and such third parties will always be subject to a confidentiality obligation.

2.2 ENFORCEMENT AND LEGAL PROCESSES may disclose Personal Data if it is required by law, court order, subpoena, judicial or government warrant, or in other

circumstances, in order to cooperate with law enforcement officers and other government agencies.

In addition, reserves the right to disclose Personal Data if considers that this is appropriate or necessary to

protect and others from fraudulent, abusive or illicit activities, in order to investigate and defend from third

party complaints or allegations and to protect’s activities and legal rights, enforce contracts or protect the rights,

property or security of others.


Personal Data may be transferred to an acquirer or assignee as part of the sale of activities, in whole or in part, for the

sole purpose of ensuring the continuity of the activities concerned by the sale, and only if the recipient of Personal Data

undertakes to have a Privacy Policy whose terms are in substance consistent with this Privacy Policy.

2.4 TRANSFER OF PERSONAL DATA may transfer Personal Data to Service Providers, as stipulated in Section 2.1 above, located outside the EU, to a

reasonably necessary extent for them to fulfil their obligations towards will, however, comply at all times

with the requirements of the GDPR by providing adequate protection for the transfer of such Personal Data to such third

countries, and will attempt to minimize such transfer.


With regard to your Personal Data and its processing by, you have the following rights:

Right of access:You have the right to know if processes your Personal Data, and if so, what type of Personal Data, for

what purpose and for what duration, etc.;

Right of correction:You have the right to ask to correct any errors or update your Personal Data;

Right to be forgotten:You have the right to ask to delete all or only part of your Personal Data that is processed by under certain circumstances;

Right to restrict treatment: You have the right to ask to limit or delete Personal Data that processes or the use

of certain Personal Data by in certain circumstances; and

Right of data portability
You have the right to export the Personal Data you provided to

To allow you to defend your rights as defined above, gives you access to a personal account where you can manage,

view, correct, update and export your Personal Data. If you have not created an identifier for your personal account, you can

use the e-mail address used during your purchases.

You can also contact about your rights using the contact information in section 10 below.

When you contact the customer service for this purpose, you will need to have access to the e-mail address used during your

purchases or during your registration with, so that can verify your identity and your right to access your

Personal Data.

Please note that although changes will be reflected in systems immediately or within a reasonable time;

reserves the right to retain all of your Personal Data for the purpose of safeguarding, preventing fraud or abuse, in order to

fulfil its legal obligations, or in any circumstances where considers that it has a legitimate or imperative reason to do

so. will not be able to correct or update your Personal Data related to orders for products being processed or delivered.


You may contact at any time to object to the processing of your Personal Data when the processing is justified on the

basis of the legitimate interests of or when you have reason to believe that your privacy rights under the applicable

data protection laws have been violated. To contact us, please refer to the information in Section 10 below.

You also have the right to file a complaint with the appropriate data protection oversight authority.

  1. SECURITY POLICY is committed to protecting your Personal Data from unauthorized access and use, modification, unlawful or accidental

destruction, and accidental loss, using commonly accepted industry standards, modern and updated software, and appropriate

administrative, technical and physical safeguards. This includes, for example, firewalls, password protection and authentication

controls. Only authorized employees, agents and service providers (who have consented to preserve the security and

confidentiality of the data) have access to your Personal Data. However, you should be aware that there is always a risk in the

transmission of information on the Internet.

In the event of a security breach, which would lead to accidental or unlawful destruction, loss, alteration, unauthorized

disclosure of, or unauthorized access of your Personal Data, will immediately assess the risk of the event to your rights

and freedoms and, if so, will inform you and inform the appropriate supervisory authority regarding the protection of the event


If you think your Personal Data has been compromised, contact using the contact information provided in Section 10

as soon as possible.

  1. COOKIES AND ANALYTICAL INFORMATION uses information gathered automatically, which is not Personal Data, through cookies and other technologies to

customize your experience on the website, to provide custom advertisements, information and content, and to monitor and

analyze your use of the website. Please refer to the Cookies Policy for additional information on cookies and other

technologies used.

In addition, uses analytical technologies (Google Analytics) to measure and evaluate website access and traffic, and to

generate navigation reports. This technology does not collect any Personal Data.

  1. AMENDMENTS AND UPDATES may update this Privacy Policy from time to time. When such updates occur, will make the new Privacy Policy

available on the website with the date of the last revisions made.

We encourage you to consult this Privacy Policy regularly to stay informed of any changes. Your continued use of the Website,

your personal account, contact with the Help Desk or Customer Service, or purchase of products after the Revised Privacy

Policy comes into effect, will mean that you have read, understood and accepted the current Privacy Policy.


You can contact at any time:

– to request access to your Personal Data processed by,

– to correct this Personal Data,

– to ask to limit its use of your Personal Data or to delete such Personal Data, or

– if you do not understand any of the above Terms or would like to share any questions, concerns or comments regarding the Privacy Policy.

Contact information for:

By e-mail:

By mail to:

Par courrier :

Metal Chronometrie

service informatique

Puits Godet 6a

2000 Neuchâtel Switzerland

This Privacy Policy was updated on: December 20, 2018.

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