Unless otherwise specified below, the terms beginning with a capital letter used in the present Politics(Policy) of confidentiality send back(dismiss) to the definition which is attributed(awarded) to them in Conditions of use. Metal Chronometry


Please note that you need to provide with certain Personal Data if you would like to purchase products directly from (see also the Terms for Purchase ), if you would like to subscribe for Newsletters or Marketing and in some cases when you contact the support or customer service. If you choose to withhold any Personal Data requested by for such purposes, it might not be possible for to accept your purchase of products, subscription for Newsletters or Marketing or solve the matter that you would like to have solved by the support or customer service. collects and processes Personal Data in accordance with this Privacy Policy.

The types of Personal data who takes in and deals during the purchase of products are presented in board following with the studied end and their period of respective retention: Type of Personal data Legal basis and end Period of retention of the Personal data Your name Your address of delivery and invoicing Your portable phone number Your e-mail address to fill the obligations of connected to the purchase, such as processing of the orders, the execution of the deliveries of products, supply of a guarantee produces, the resolution of the disputes, the taking of payments, management of the complaints, retreats and refunds, and to respect the obligations

The types of Personal Data that collects when subscribing to information bulletins and marketing communications are: Type of Personal Data Legal basis and purpose Retention period of Personal Data Your email address IP AddressUpon receipt of your consent, reserves the right to process your Personal Data for the following purposes: sending information on products, special offers, contest organization, market research, measuring interest in the website, products and services and improving them through e-mail, SMS, Push notification in similar digital applications or communications. Until consent is withdrawn. Please note, however, that for administrative purposes, up to 30 days may be required.

The types of Personal Data that collects when you contact the Help Desk or Customer Service are: Type of Personal Data Finality/Legal basis Retention period of Personal Data Your email address and any other information you voluntarily provide when you contact the help desk or customer service. In order to fulfil the obligations of related to contact, such as managing claims, withdrawals and refunds. During the period required for to meet its obligations.

All Personal Data that concern you, and that you have voluntarily provided in any open section of the website, such as forums, comments, etc., are deemed to have been provided with your consent, and has the right to process such Personal Data until further notice by you.You are informed that such Personal Data may be available to any visitor to the website, and that it may be difficult or impossible for to track such Personal Data. Therefore, if you wish to take action as defined in Section 3 below, may ask you to provide information on the location of this Personal Data in order to take the necessary action.


2.1 METAL.CH SERVICE PROVIDERS works with third party service providers who provide (i) website and application development, hosting, maintenance, messaging servers and other related services, (ii) order processing, payment processing, product delivery, after-sales service, support services and other related services, (iii) e-mail services, newsletters, marketing communications and other related services, and (iv) financial services, accounting and audit services, as well as other related services. These third parties may have access to your Personal Data as part of the services they provide for will, however, limit the Personal Data provided to such third parties to what is reasonably necessary for them to fulfill their obligations to, and such third parties will always be subject to a confidentiality obligation.

2.2 ENFORCEMENT AND LEGAL PROCESSES may disclose Personal Data if it is required by law, court order, subpoena, judicial or government warrant, or in other circumstances, in order to cooperate with law enforcement officers and other government agencies. In addition, reserves the right to disclose Personal Data if considers that this is appropriate or necessary to protect and others from fraudulent, abusive or illicit activities, in order to investigate and defend from third party complaints or allegations and to protect’s activities and legal rights, enforce contracts or protect the rights, property or security of others.

Personal Data may be transferred to an acquirer or assignee as part of the sale of activities, in whole or in part, for the sole purpose of ensuring the continuity of the activities concerned by the sale, and only if the recipient of Personal Data undertakes to have a Privacy Policy whose terms are in substance consistent with this Privacy Policy.

2.4 TRANSFER OF PERSONAL DATA may transfer Personal Data to Service Providers, as stipulated in Section 2.1 above, located outside the EU, to a reasonably necessary extent for them to fulfil their obligations towards will, however, comply at all times with the requirements of the GDPR by providing adequate protection for the transfer of such Personal Data to such third countries, and will attempt to minimize such transfer.


With regard to your Personal Data and its processing by, you have the following rights: Right of access:You have the right to know if processes your Personal Data, and if so, what type of Personal Data, for what purpose and for what duration, etc.; Right of correction:You have the right to ask to correct any errors or update your Personal Data; Right to be forgotten:You have the right to ask to delete all or only part of your Personal Data that is processed by under certain circumstances; Right to restrict treatment:You have the right to ask to limit or delete Personal Data that processes or the use of certain Personal Data by in certain circumstances; and Right of data portabilityYou have the right to export the Personal Data you provided to To allow you to defend your rights as defined above, gives you access to a personal account where you can manage, view, correct, update and export your Personal Data. If you have not created an identifier for your personal account, you can use the e-mail address used during your purchases. You can also contact about your rights using the contact information in section 10 below. When you contact the customer service for this purpose, you will need to have access to the e-mail address used during your purchases or during your registration with, so that can verify your identity and your right to access your Personal Data. Please note that although changes will be reflected in systems immediately or within a reasonable time; reserves the right to retain all of your Personal Data for the purpose of safeguarding, preventing fraud or abuse, in order to fulfil its legal obligations, or in any circumstances where considers that it has a legitimate or imperative reason to do so. will not be able to correct or update your Personal Data related to orders for products being processed or delivered.


You may contact at any time to object to the processing of your Personal Data when the processing is justified on the basis of the legitimate interests of or when you have reason to believe that your privacy rights under the applicable data protection laws have been violated. To contact us, please refer to the information in Section 10 below. You also have the right to file a complaint with the appropriate data protection oversight authority.

5. SECURITY POLICY is committed to protecting your Personal Data from unauthorized access and use, modification, unlawful or accidental destruction, and accidental loss, using commonly accepted industry standards, modern and updated software, and appropriate administrative, technical and physical safeguards. This includes, for example, firewalls, password protection and authentication controls.Only authorised employees, agents and service providers (who have consented to preserve the security and confidentiality of the data) have access to your Personal Data. However, you should be aware that there is always a risk in the transmission of information on the Internet. In the event of a security breach, which would lead to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access of your Personal Data, will immediately assess the risk of the event to your rights and freedoms and, if so, will inform you and inform the appropriate supervisory authority regarding the protection of the event data. If you think your Personal Data has been compromised, contact using the contact information provided in Section 10 as soon as possible.

6. COOKIES AND ANALYTICAL INFORMATION uses information gathered automatically, which is not Personal Data, through cookies and other technologies to customize your experience on the website, to provide custom advertisements, information and content, and to monitor and analyze your use of the website. Please refer to the Cookies Policy for additional information on cookies and other technologies used. In addition, uses analytical technologies (Google Analytics) to measure and evaluate website access and traffic, and to generate navigation reports. This technology does not collect any Personal Data.

7. AMENDMENTS AND UPDATES may update this Privacy Policy from time to time. When such updates occur, will make the new Privacy Policy available on the website with the date of the last revisions made. We encourage you to consult this Privacy Policy regularly to stay informed of any changes. Your continued use of the Website, your personal account, contact with the Help Desk or Customer Service, or purchase of products after the Revised Privacy Policy comes into effect, will mean that you have read, understood and accepted the current Privacy Policy.


You can contact at any time: - to request access to your Personal Data processed by, - to correct this Personal Data, - to ask to limit its use of your Personal Data or to delete such Personal Data, or - if you do not understand any of the above Terms or would like to share any questions, concerns or comments regarding the Privacy Policy. Contact information for: By e-mail: By mail to: Par courrier : Metal Chronometrie service informatique Puits Godet 6a 2000 Neuchâtel Switzerland 

This Privacy Policy was updated on: August 12, 2019